HTCS understands that IT systems need to be robust, and that all organizations need procedures which guarantee delivery of core services to users in every scenario.
We recognize that our services need to be flexible, scalable and tailored to meet your needs and budget. Our services concentrate on the needs of the school, and are underpinned by the following:
· Delivery of education comes first
· ICT investment is substantial and its return must be measured
· Best practice service fundamentals and processes must be utilized (ITILv3, FITS)
We understand that each customer wants different things from us, and our solutions range from delivering an ICT audit, all the way through to running every public library in Florida.
To provide for your requirement, our core offering of ICT services has been split as follows:
How healthy are your IT systems? Are you prepared for BYOD, Office 365?
We’ll look at your whole ICT system and services to provide you with a comprehensive assessment of your school’s ICT provision. This report will look at both technology and processes in the school and identify key issues for your team to focus on.
We’ll provide recommendations for future actions to get the most from your current investment and to ensure you are building for the future.
· Monitor, audit and alert
· Supplement existing IT resource or PAYG services
We’ll provide a first line of defense against issues by using our remote monitoring solution. An agent on each machine reports centrally to our network operations center so that all your equipment is monitored 24 Hours a day, 365 days a year – ensuring the health, availability and performance of your IT infrastructure.
We’ll review alarms, filter issues, escalate incidents and suggest resolutions. This will give your IT team the time to prioritize their workload and ensure key applications are always on line. At your discretion we can also investigate and resolve issues.
We can also provide:
Industry standard Anti-Virus and Anti-malware options for servers and workstations to enhance your end point security
Patch Management for your network – removing the need for you to maintain a WSUS server on site. Patches can be easily deployed and scheduled by our software to avoid being applied at critical parts of the day.
Whole school fully managed IT service
A whole school IT managed service to look after your entire IT infrastructure including mobile devices, whiteboards and peripherals.
Depending on your requirements we will use a combination of on-site IT staff and a remote team.
HTCS will resolve issues under a mutually agreed service level agreement (SLA) and provide your senior leadership team with the technology advice that you need to make strategic decisions.
As a software and services specialist, our advice and recommendations are based upon your needs and budget.
We are 100% vendor independent, and our service delivery team will offer you completely unbiased advice on technology purchases.
Manage IT also includes all the services in both the Measure IT! and Protect IT! packages.
We also offer a range of additional services, including:
We can back up your network including your SQL and Exchange Servers via our cloud backup service. We’ll provide everything you need for a flat monthly cost.
With the adoption of iPad’s in education, managing them is presenting a challenge to many schools. We can streamline this process for you making it easy to centrally manage each device via a web interface. This includes access controls and restrictions as well as app deployment.